Refund policy
Refund Policy
At Bundles By Galore, we are committed to providing our customers with the highest quality hair extensions. Due to the nature of our products, we do not offer refunds once the product has been purchased.
Exchange Policy
We understand that sometimes things may not go as planned, and we offer exchanges under certain conditions:
1. Eligibility for Exchange:
- Items must be unused and in their original condition, with all original packaging intact.
- Requests for exchanges must be made within 7 days of receiving the product.
2. Non-Eligible Products:
- Any product that has been altered, washed, or worn.
- Products that show signs of use, damage, or tampering.
3. Exchange Process:
- Contact us at info@bundlesbygalore.com with your order number and details of the issue.
- Our customer service team will review your request and provide instructions on how to proceed with the exchange.
- You will be responsible for the shipping costs associated with returning the product to us.
- Once we receive and inspect the returned item, we will process your exchange.
Damaged or Defective Products
We take great care in packaging and shipping our products. However, if you receive a damaged or defective item, please follow these steps:
1. Contact Us:
- Email us at info@bundlesbygalore.com within 3 days of receiving your order.
- Provide your order number, a description of the damage or defect, and photos of the product.
2. Resolution:
- Our team will review your claim and, if approved, will arrange for a replacement to be sent to you.
- In some cases, we may request that you return the defective item to us. We will provide a prepaid shipping label for such returns.
Order Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, all sales are final, and the no-refund policy applies.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at:
- Email: info@bundlesbygalore.com
- Phone: 14045768195